sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems NEC Telephones & Systems NEC 2000 IVS- AD-40 VM Delayed Messages

Hi Folks,

I was hoping someone could help me out, we have a number of AD-40 VMs in use w. our 2000 IVS switches- and almost all of them are experiencing delayed voicemail messages, any suggestions on why this is and how to fix it??

Thank you !!

Do you only have 1 port as an A/D port? If so, change an Ans. port to A/D.

Not sure on that, I'll have my folks check it out- Thanks!!

Occasionally, you may receive a complaint about new messages being delayed or arriving late in a subscriber’s voice mailbox. Although it may sometimes appear that the voice messaging system is delaying the delivery of a new message, the system never holds a new message and delivers it at a later time unless the “Future message delivery” option is set by the sender.

Perceptions of delayed or late messages are real, however, and should be taken seriously. Something is happening that causes the subscriber to think that messages are being delayed. The following options can help you investigate and resolve delayed message reports.

Make sure that the clocks in the office and the subscriber’s wristwatch agree with the voice messaging computer’s clock setting. Also, check to see if the voice messaging system is ever logged on to another server— for example, to do a backup on the LAN. If the Novell or Windows logon script is set to synchronize the time settings, the LAN server could be changing the clock setting when the voice messaging system logs on.

Review the subscriber’s interactions with the voice messaging system. For instance, are all new messages being played when new messages are checked? Many phone systems do not immediately disconnect the call when a subscriber hangs up.

If a subscriber hangs up before hearing all the new messages, the system may continue to play them after the subscriber has disconnected. The next time the subscriber checks messages, the unheard messages may be old messages. The subscriber will wonder why these messages were not played when they were new. Subscribers with touchtone phones can press * (star character) three times to stop message play and exit the voice mailbox, preserving the new message status for unheard messages.

Delays in message notification may be the cause of reports of delayed messages. The messages are arriving properly, but the subscriber’s message notification may be delayed. When the system is operating normally, subscribers receive notification of new messages immediately after the message is left.

The following situations can cause message notification delays:

o The “Future message delivery” option was set by the sender.

o On some phone systems, if the subscriber’s extension is busy, the system cannot dial the extension to activate the message light.

o If all Answer/dial out ports are busy, the system cannot process all message notifications promptly. Create the call log for the answer-dial ports to determine if you need more Answer-dial ports.

o If all the ports are busy, the system cannot dial any extension to activate message lights.

make sure the time is correct, if this is a 4 port vm make ports 3 and 4 a/d ports, do you have your vm ext programmed as an acd?