sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems nec ds 2000

One of my colleagues is having problem with the NEC PBX

1. Sometimes the phones stop ringing. Calls come in, but only the light on the phone flashes, the phone does not ring. Twice, when this happened, they just unplugged, waited, and replugged the PBX system. The problem was resolved.

2. Sometimes the call goes directly to service providers Voicemail instead of coming through PBX to the phones. This happened last evening, and it has happened in the past. This has been noticed during office hours (when it should ring at our extensions), as well as after office hours (when it should go into our phone voicemail).

Any help with these issue will be greatly appreciated. OR anybody has step by step document how to setup fresh. The documents my colleague has is too confusing.

Thank you

Contact your installation company and have them check the software level. They could update you and this should help.

This was not uncommon in some of the older revisions. This usually happens when the system is computer programmed rather than via set. Also the power needs to be toggled once it is reprogrammed.

KLD

It sounds to me that your software needs to be updated. You should also contact the telco since the calls sometimes go directly to the telco's providers Voicemail.
I have yet to have any problems with the computer programming and I find it hard to beleive that this would be the cause. I think calling your service company would be your best bet.

Their are weird things with the software pgm.
One thing we found in 3.21 was Loop key set with software tool did not work properly, had to go in and redo with phone interface.

Yep, that's it. Don't forget to toggle the power after the phone program.

Update to 3.22 helped.

KLD

NEC has come out with 3.22.06, it is not available on the web site yet, they mailed it to me.

Dan S

dans - what does 3.22.06 give us? Does it include a new DS Admin?

Release notes for 3.22.06 on the DS1000
Potential analog trunk lockup corrected.

Ignore digits 1 and 8 while keyset user on an intercom call, corrected.

Message notification potential lock up corrected

Potential Intra Mail port lockup corrected.

These are the short hand versions.

I miss-placed by DS2000 release notes.

Yes, all the above --- Dave sent me an e-mail file for my VM issue.

Works better with the 3.22.06

KLD

checked with my rep - he said the 3.22.06 WILL NOT be posted on the web. It will only be available from tech support when it will correct a problem you are reporting.