sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Need to restore incoming/outgoing calls to a port Electra Elite 48/192

This is a weird one. The station was denied access to incoming and outgoing calls because of the paranoia of a recently departed compnay officer. I cannot figure out how it was done. It was doen before my time. When I do this, I add the restriction to a COS and assign that COS to the port. This wasn't done in this case. The phone is in COS 00 and MB 4-17 Table 1 is 15, table 2 00, just like every other phone that has access to the outside world. I've tried everything I can think of, plus looked through the various NEC forums of tyhe world and can find NOTHING. If anyone could point me in the right direction, I'd be grateful!

Thanks in advance!

Check and see if the Line buttons have been removed.

Press FNC/Feature Button, then press Line buttons.


DJ

you would still be able to get incoming & outgoing calls to that phone if it had a cap key assigned and no lines assigned.

but check the buttons, if you see a button that says something like c12-01 then that is a cap key. lines will show something like co01 or dit/ana 01.

check 4-07 and 4-08, see if the day and night class of service is different, sounds like it is just setup for intercom only. also check 4-19 and make sure truck outgoing restriction is turned on

I was referred to MB 6-4 on another board. Excellent feature to have if you know about it! Which I do now! Just copied a port that I knew worked and that was that. Thanks for all the other suggestions but this one worked the easiest . . . I know, I'm a slacker. You guys rock!