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Joined: Sep 2005
Posts: 19
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Joined: Sep 2005
Posts: 19 |
Hi All,
Hoping for a little help. My customer's VMS mail is not tranfering to the mailbox when 7 is entered. Go back to main greeting. Any ideas?
Thanks
Roy
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Joined: Sep 2003
Posts: 568
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Joined: Sep 2003
Posts: 568 |
Which phone system? Which version of VM?
Our most valuable products are our knowledge, experience and time.
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Is this an elite? Does the mailbox number match the extension number? Is it in-skin Elitemail, or something out of skin like a Lingo?
New install or "it used to work?"
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Joined: Mar 2006
Posts: 4
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Joined: Mar 2006
Posts: 4 |
Have the same issue. When an ext is on the phone or station you are trying to contact is on DND. If an outside caller comes in through the auto-attendant it returns the to AA. If inside, it acts as of you are accessing your voicemail instead of the ext you are attempting.
IPK VMS
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Joined: Nov 2003
Posts: 1,313
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Joined: Nov 2003
Posts: 1,313 |
what is 7 programmed to do inside the vm? you'll need cosessions in order to view the setting
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