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Joined: Jan 2006
Posts: 31
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Joined: Jan 2006
Posts: 31 |
Hello Everyone,
We have a NEC 2000 and one of our extensions is displaying some strange behavior. When someone internally calls her phone the phone rings, but if someone transfers a call to this extension it goes directly to her voice mails.
Thanks.
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Joined: Dec 2005
Posts: 170
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Joined: Dec 2005
Posts: 170 |
what kind of 2000 is it IVS, IVS2, or IPS?
what kind of voice mail is it?
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Joined: Jun 2006
Posts: 123
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Joined: Jun 2006
Posts: 123 |
I had the same problem at a customer site, trouble shot and trouble shot. It turned out,for some reason or another in program 1808 I had turned on auto attendant DND. May want to check it. It gave me a fit! JAYMAN
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
The user can turn on Autoattendant DND from their mailbox too.
Try Pressind DND then zero
or you may have to do a power cycle to clear it up.
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Joined: Jan 2006
Posts: 31
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Joined: Jan 2006
Posts: 31 |
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Joined: Jan 2006
Posts: 31
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Joined: Jan 2006
Posts: 31 |
Hey Jayman, Could you please elaborate on program 1808. Are you referring to MOC mode.
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
Program 1808 is for the DS1000 and DS2000 voice mail (Intra Mail)
Dan S
We get old too soon, smart too late
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Joined: Jul 2004
Posts: 106
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Joined: Jul 2004
Posts: 106 |
Try cancelling DND at that extension. Speaker # 8 Speaker is default. If you are familiar with programming look at CMD 5110, first data is the tenant number; displayed data/second data is the station that the extensions in that tenant group will forward to under DND condition.
Forgot to ask; how is the tranfer to the extension happening, auto-attendant, or is someone physically aswering the phone and transferring to that extension?
You can talk about us, but you can't talk without us. ![[Linked Image from i14.photobucket.com]](http://i14.photobucket.com/albums/a319/jhenke/BlackBoxWhiteAvatar.jpg)
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Joined: Jan 2006
Posts: 31
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Joined: Jan 2006
Posts: 31 |
I should have confirmed this to be an issue before posting. I went over to the location and was unable to duplicate the issue. The user says I did something to correct because it never worked until I came over. (lol) Sorry to waste your time.
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