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Joined: Aug 2007
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Is anyone else have problems where customer's who purchased Dterm phones between Feb - Nov 06 are beginning to have display problems now? The phones work, but the displays show weird characters, and then eventually die.
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Joined: Jul 2006
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I have a few that are doing that. They are backlit phones. Seems if the user touches the screen to adjust it will show weird characters.
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Joined: Feb 2006
Posts: 444
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NEC NTAC has a bulletin about display problems. NEC is supposed to replace any defective phones regardless of warranty status.
Scott.
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Joined: Apr 2005
Posts: 2,527 Likes: 4
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As Scott has indicated NEC is replacing them. The ones we replaced were the standard display.
Scott hope things are well
We get old too soon, smart too late
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Joined: Aug 2007
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My MAJOR issue arises because WE have to pay for shipping back to NEC of the broken phones. So far, we've replace over 250+ phones at multiple locations. That have cost us hundred of dollars in shipping PLUS technician time to swap out phones.
NEC should pay for shipping both ways and compensate in someway, co-op dollars or tokens, for the technician time to swap out the phones.
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Joined: Jul 2005
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We have been having a problem with 4 button IP Dterms and faulty LCDS but have not noticed any problem with 8~32 button Dterms. Which Dterms are going faulty??
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Apr 2005
Posts: 2,527 Likes: 4
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Ours have been the DTH-16D-2 and DTH-32D-2, but only 4. NEC did some kind of
thakswet
250 phones that is major. Who ever your NEC sales rep is I would get on them about it.
We get old too soon, smart too late
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Joined: Feb 2006
Posts: 444
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I've had to replace over 3000.
Scott.
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Joined: Jul 2005
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Thanx Guys. We don't sell the DTH here in NZ only the DTR. May explain it..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Aug 2007
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Ours have been a mix of DTR and DTH...
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