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Joined: Jun 2006
Posts: 1,624
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Member
Joined: Jun 2006
Posts: 1,624 |
Vz configured the Loop Supervision and we're in business. :thumb:
Thank you all.
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
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Joined: Jan 2005
Posts: 15,399 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,399 Likes: 18 |
Thanks for the update. Imagine all of the hours that were spent on this oversight on their part. We could fill volumes on this very issue. Then, imagine the money wasted in the process. We may need to inquire as to available space in the Library of Congress.
Ed Vaughn, MBSWWYPBX
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Joined: Oct 2007
Posts: 19
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Joined: Oct 2007
Posts: 19 |
I have had this problem on many of my systems and finally got fed up. I went and bought a cheep, used o'scope so I could watch the signals. If far-end-disconnect was not comming in I would notify the carrier and let the customer know that it was not a problem with his system. If Ihad to make repeat site visits to a site I would let the customr know that I had to bill them. I would also let the carrier know that the customer expected to be reimbursed for this as it not a problem with the customers equipment. It has also had the effect of having some customers switch to a more responsive carrier. Saving 5 bucks a line a month is not a lot of savings if a business is losing customers because their phone lines are not working right.
It seems that everybody is trying to get in on the dial tone business. We have a local cable company
that can not seem to provide line hunting, loop supervision or most of the features that a phone line should have.
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Joined: Mar 2006
Posts: 1,596
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Member
Joined: Mar 2006
Posts: 1,596 |
I ran into this with another customer. The AT&T tech told me first that they didn't have this problem with the old system (a legend). I countered that we had installed two other systems for this customer and none of the others were having this problem as well as our experiences with our office. He explained that this city was on an older switch (something like a DMX10). In the end, a vendor meet was planned. It turned out that a "wink" needed to be assigned to the lines. I will say that the tech was pleasant enough to work with once I explained everything.
Also to his credit, the AT&T tech referred us a new customer! :thumb:
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