sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Disable "Your call can not go through" message

Is there a way to disable the "Your call can not go through" message?

That's pretty vague. What NEC system and what voicemail? When does it occur. Welcome to the board.
Having said that, you won't be able to delete a prompt without installer level access.

Hey Mark,
Thanks a bunch. We just had an NEC DSX80 installed in our office. We are on POTS lines. I need all incoming calls to first ring a subset of phones 4 times then kick over to an attendant recording.
The installer set us up with direct termination on the line set to ext 600. Extension 600 is a ring group tied to my receptionist and our tech support lines so our customers get a chance to talk to a human before getting kicked to the attendant. After 4 rings the system gives a "your call can not go through" message before it routes the call to 801 which is our attendant recording. I need to get rid of that message. 600 does not have a voice mailbox assigned to it, and I don't obviously need one there. Make sense?

Oh yeah, it's intramail pro

as mark said what your asking isn't user level programing , if it was just installed why not call the tech who installed it ?

skip,
I am adminstrating this myself. I have the software installed and am logging in with the installer password. I'd like to learn to do this myself. The guy who installed it wasn't sure how to do this either.

benattar,

The DSX was designed to be easy to install for professionals who have invested some time learning the system. It's not a DIY project for end users.

This is why you should pay a little extra for a good dealer who knows what they are doing. Instead you are taking advantage of this forum to save yourself a few dollars.

Please contact your installer for assistance.

In the DSX, trunks that are direct terminated are usually also given an "overflow" destination in program 3112-02 ("yes" to overflow), and 3112-03 for overflow destination.... probably set for 700 (voice mail).

It sounds like your calls are programmed to go to the ring group 600, and are then overflowing to voicemail. If ring group 600 doesn't have an active mailbox it will play "your call cannot go through" because it can't find the mailbox, then it is reverting to the Auto Attendant greeting in box 801.

If all incoming calls are expected to ring the 4 specific phones first, then go to auto attendant, why not simply direct terminate the lines in 3112-01 to "KeyRing", then make the lines on those stations only ring in 2132-01.

With this scenario, incoming calls ring the 4 phones programmed to ring, then overflow to the Auto Attendant 801.

I think I know what is doing this. I program the InraMail on the aspire system. See if this sound like what is happening. A caller rings an extension the extension doesn't answer the auto attendent play "your call can not go through" then plays the regular greeting. This is coused by a call comes in rings extension XXX, XXX does not anser so it goes to voice mail. Voice mail picks up and the system tales the voice mail that it has a message for extension XXX the voice mail does a look up on the mailboxes and there is not a mailbox for xxx so it says "your call can not go through" The fix is to find what extension is doing this and make that an actual mailbox. You should make it a call routing mailbox that times out to the auto attendent. Record in that mailbox "sorry no one whas avalible to take your call" then callers will hear RING, RING, RING "sorry no one was avalible to take your call" "Thank you for calling ABC Company". Hope this points you in the right direction.

I think this problem was taken care of, but if not, eriway had a perfect example of how to solve the issue for the DSX. This is almost exactly what you were talking about too, Dears1208.