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Joined: Nov 2006
Posts: 264
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OP
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Joined: Nov 2006
Posts: 264 |
Hello
In one 2000 IPS, I am not able to connect to the pbx using the remote maintenace feature. When I dial in the number assigned for the modem, ringback tone does stop, but modem does not connect and modem tones can NOT be heared...
can any one help on this issue?
Lee
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Do you have the remote access switch on the CPU turned on?
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Joined: Nov 2006
Posts: 264
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OP
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Joined: Nov 2006
Posts: 264 |
yes, otherwise the ringback tone will not stop
Lee
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Joined: Jun 2004
Posts: 260
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Joined: Jun 2004
Posts: 260 |
What settings are the modem and your
PC set at.
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Joined: Sep 2007
Posts: 12
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Joined: Sep 2007
Posts: 12 |
I had this problem on a 2000ips not so long ago, the modem is built in to the cpu. We ended up replacing the cpu and loaded the database back in to it. This fixed the problem. Hopefully you don't have to do this as it was a bit of mucking around to get the database to take to the new cpu.
cheers!
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Joined: Nov 2006
Posts: 264
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Joined: Nov 2006
Posts: 264 |
Thanks you all,
the headache is that I have to buy the cpu card and all other softwares diskettes: 256 ports,CCIS, CID...and that will cost us alot. I prefer to forget about the remote programming feature, as the cpu is working just fine for all other features...
Lee
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