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#237851 06/19/08 06:39 AM
Joined: Jun 2008
Posts: 1
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Hello,

I'm having a bit of an issue with getting voicemail emails to work properly, or the SMTP server settings to test successfully for that matter.

For starters, email notification is turned on for all the appropriate stations under the intramail tab and the email addresses are correct.

The original plan was to use our mail server, but since I had issues with that I decided I would try a gmail account for testing purposes as it is one of the recommended choices in the software manual.

Whenever I test, the test fails with "SMTP Send Failed: No response in alotted time." The settings are as the manual states for gmail. SMTP: smtp.gmail.com. Port: 465. Encrypted and Authentication are checked. The settings I used for the company email server are the standard ones that work without issue from any desktop.

The IP address the device is pulling is reserved in the router by it's MAC address. I've tried more than one just to make sure no one has set another device on the network statically to that IP. Other computers on the network have no issue with accessing the internet with the settings the DHCP server is giving out, or else I would have an entirely different and more widespread issue.

I have tried connecting to the device via both Ethernet and USB.

I feel like I must be missing a very obvious setting somewhere else in the system.

Has anyone experienced this before? Does anyone have any suggestions?

Thanks in advance for your assistance. smile

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#237852 06/20/08 09:01 AM
Joined: May 2008
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You should also check all of your 1104 settings to make sure that you have the IP address, subnet mask, router, and DNS addresses correct.

Can you ping the DSX from a PC that is on the same network as the DSX ?

#237853 06/21/08 03:26 AM
Joined: Mar 2006
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First of all, can you connect to your system via the network?

Second, do you have an e-mail account for the system (in my experience you need to do that).

#237854 06/23/08 05:48 AM
Joined: Dec 2006
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This is how I troubleshhot smtp email problems. Very handy information.


Sending an e-mail via Telnet

In this document, we:

* shall use Telnet to connect to the SMTP server.
* shall give commands to the server, then type our e-mail, and finally tell the server, 'Okay, the e-mail is done. Send it.
* can then send more mails, or disconnect from the server.

The steps are quite similar to what you do when you send an e-mail from - for instance - Outlook Express. We are going to use the SMTP server of monitortools.com with the ID 'webmaster'.


Step 1

Connect to the Internet in case you are a dial-up user. Open an MS-DOS prompt, and enter this command:

C:\WINDOWS>telnet mail.monitortools.com 25

This will open a Telnet window, and within a short time, you will be connected to the SMTP server, and the server says:

220 PROTAGONISTNT Mailmax version 4. 8. 3. 0 ESMTP Mail Server Ready

This varies, but you should definitely see the '220' part. It is an indication that the server is ready to service your request.


Step 2

Now the server expects you to identify yourself. If you are a dial-up user, you can enter the name of your computer (the one Windows asks you when you intall Windows) or anything else you want. If you have a domain-name, then you should enter the domain-name here. My computer's name is dell01, so I say:

helo dell01

Note that it is 'helo' and not 'hello'. The commands are not case-sensitive, so you can also say HeLo or HELO or hELo. The server replies:

250 HELO 217.120.215.201, How can I help you?

This is like a shake-hand. You tell the server your name, and it says its name! Computers are quite friendly, you see!


Step 3

Next give the server your e-mail address. Note that most SMTP servers require that your e-mail address belong to the same domain as the server. For example, if you send mail from Yahoo! SMTP server, you should have a Yahoo! address. You cannot use it if you give it a Hotmail address. Let me give the SMTP server some e-mail address:

mail from: [email protected]

'mail from:' is a SMTP command. Note that there is a space between 'mail' and 'from', followed by a colon ( smile . The server says:

250 Ok


Step 4

Tell the server who you want to send the e-mail to. Let me send a mail to info@activexperts:

rcpt to: [email protected]

There are no restrictions here. You can enter any e-mail address. If there is some problem with the recipient-address, your mail will bounce, but for now, the server doesn't complain. It will say:

250 Ok


Step 5

You have told the server your e-mail address, and the recipient's e-mail address, so now you can go ahead and type the e-mail. You have to do that with the data command:

data

The server asks you to go ahead with your e-mail:

354 End data with .

Don't worry with the thing. It'll be explained later.


Step 6

Now type in your e-mail, like this:

This is a test e-mail.
Remember to type it all right. Backspace key doesn't work in Windows
Telnet, though it does in Linux. If you make a mistake, try pressing
CTRL-h. If it works, well and good.
.

When you finish your e-mail, press [ENTER], then a '.', and again an [ENTER]. This tells the server that you have finished the e-mail, and it can send it. It will say:

250 Ok: queued as 6AB5150038

Your mail was sent!


Step 7

Now you can either send another mail, or disconnect from the server. If you want to send another mail, you should repeat the 'rcpt to:' and 'data' commands. There is no need for 'helo' and 'mail from:', because the server already knows who you are. If you want to disconnect, just say 'quit':

quit

The server will reply:

221 Bye

and you will lose connection with the server. Hurray, you sent a mail direct from the server! Try this in front of your friends who may be used to only GUIs and icons. They will begin to call you up for technical support!


Pat Austin
Teleco Inc.
Product Manager/Sales Engineer
Adtran ATSP
TCTE/CTP Certified

Teleco Homepage
#237855 06/24/08 02:14 AM
Joined: Jun 2006
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Now that is some tutorial! :thumb:


"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix


Moderated by  ttech 

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