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Joined: May 2003
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Joined: Jul 2009
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Iwatsu- Just dial the trunk access code...unless the user put it on "exclusive hold"....then only exclusive holding extension can pick it up.
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Joined: Sep 2006
Posts: 3,290
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Damn Arthur, I was sure you were going to say 1A2 with a SLT modified for A-Lead control. Oh, and I forgot to mention: "1A2 with a SLT modified for A-Lead control."
Arthur P. Bloom
"30 years of faithful service...15 years on hold"
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Joined: Jan 2005
Posts: 15,379 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,379 Likes: 13 |
Originally posted by mdaniel:
If you connect a cordless or any analog phone in front of the KSU wouldn't that cause privacy issues? Not exactly with the X16. Key sets can't pick up on the line if the SLT is using it, but it doesn't do the opposite if the key set is using the line first.
Ed Vaughn, MBSWWYPBX
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
That's what I'm saying. If the system phone is using a line then the cordless wired in front of the system would be able to pick up on that line. Correct?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jun 2006
Posts: 8,732 Likes: 2
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,732 Likes: 2 |
Sometimes there's a price to pay to get what you want...
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Jan 2005
Posts: 15,379 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,379 Likes: 13 |
Originally posted by mdaniel:
That's what I'm saying. If the system phone is using a line then the cordless wired in front of the system would be able to pick up on that line. Correct? True, Mike. Since the X16 is targeted at smaller operations, it was probably assumed that privacy is a minimal risk. Price usually dictates what happens in this market. I guess they figured that the boss would be the one using the cordless phone anyway.
Ed Vaughn, MBSWWYPBX
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Joined: Feb 2009
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Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Thanks guys. Using the trunk access code to take the call off of hold doesn't work with Vodavi systems but I do get requests of this nature. I'm anxious to try it the next time I play with a DSX and I will test it on my ACS R7.0 system too. Iwatsu, ESI, Samsung, Panasonic(I should have figured), I really wanted to know what all was out there that can do this. I still welcome any comments on any other systems. And again, my interest was only in having an SLT extension do this and not one ahead of the system.
Arthur, you raise another question. If you initiate a call from your POTS extension and then place that call on hold, how do you know what line you were on? Don't you do a dial 9 to initiate that call?
A-Lead control? You guys crack me up! :rofl:
- Dave S. -
You can never appease your ideologue opponents.
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Joined: May 2007
Posts: 1,218
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Dave,
I'm guessing you are asking about the Samsung system... so I'll take a crack at an answer.
Most likely you are talking about smaller installations... so most digital keysets would have a direct trunk key for each line. When the call is placed on hold through the cordless you would just pick up the held line from the digital keyset. If there aren't direct trunk keys programmed, you can still pick up a held call using a feature code.
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Joined: Dec 2008
Posts: 510
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With a Mitel 3000, Hookflash places SLT phone on hold. Hookflash 719 retrieves the call. I think dialing a line access code will retrieve a call placed on hold by another extension.
Bob
With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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