Phone Systems

AtcomCloud Online Store
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2008
Posts: 4
Member
OP Offline
Member
Joined: Nov 2008
Posts: 4
Electra Elite IPK with PRI.

We have 28 analog ports on Station numbers 250-277 that are used to support a dictation server.

On our PRI, we have DID digit conversion (1-1-22) setup to route the incoming DID calls to a pilot station number. Most of the stations numbers hunt to another station number. For instance, one DID number (555-1212) routes to 250, if busy to 251, if busy to 252, etc.

I need to change one of these hunt groups and reduce the number of stations in the group from 13 to 5 and create a new group with 8 stations in the group. I already have the DID conversation table set to point the new DID incoming call to the pilot station. That is working fine.

The problem is, I don't know where the groups are defined and where the forwarding is setup. Could someone please point me in the right direction? It does not appear to be setup using ACD/UCD, but maybe I'm looking in the wrong place. If someone could point me in the right direction, that would be a huge help.

Thanks so much!

Atcom VoIP Demo
VoIP Demo
Joined: Jul 2006
Posts: 731
Member
Offline
Member
Joined: Jul 2006
Posts: 731
Use memory blocks 4-14 for Hunt Group Pilot assignment & 4-14 for Hunt Group members assignments.


www.phonelinetech.com


"Can I Still Call Out?"
Joined: Nov 2008
Posts: 4
Member
OP Offline
Member
Joined: Nov 2008
Posts: 4
Thank you so much! I was able to figure it out from there using the existing settings. Everything is working like a charm.

Joined: Jul 2006
Posts: 731
Member
Offline
Member
Joined: Jul 2006
Posts: 731
:thumb:


www.phonelinetech.com


"Can I Still Call Out?"

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,682
Posts636,160
Members49,603
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
data-monkey, LightSRC, MW2012, Rob Caves, Sonny NJ, The Tech
Newest Members
Motel6Guy, JustAGuy, Dialtony, FatherLot, RFarrarMD
49,603 Registered Users
Top Posters(30 Days)
Toner 11
Yoda 9
dexman 6
nectec 5
Who's Online Now
2 members (hbiss, telsystems1), 8 guests, and 18 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Best VoIP Phones | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5