atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems DSX 40

one thing that's both good and bad about the DSX is there are a lot of parameters

now this is good in that you can usually accomplish what the customer wants , bad in that something set incorrectly can cause problems and it can be a PITA to find it

your right it should have worked out of the box Ive never had a issue like you describe

I have a hard copy of the DSX manual sitting here its about 6" thick compare that to the partner and last hard copy of partner manual I have was less than a inch

There are a lot here who are knowledgeable on the DSX and maybe someone else will have a thought

let us know how it turns out

So it works with AA dnd on but not when it is off? Weird. Should work with no special programming. Time to call tech support for a little help. I've noticed with all the DSXs I've put in that they arrive with 1.something for the software version. I always bring it up to the latest and greatest before I take it to site. It's a good habit to get into. My guess that is what support will tell you to do when you call them.

Make sure you get ver. 2.21 for your system admin.
software, as that is the latest release for admin.
programming.

Latest software for system is ver. 2.25.

Yes, the ksu"s you get from your supply house is always way behind on revisions, and i always upgrade them the day i receive them before putting them on the shelf. That way i am good to go, when Installation date
comes around.

You can go to the NEC DSX site and read all information in regard to the many revisions in effect on the recent updates.

You said in your first post you have CF B/RNA to that extension mailbox, if thats the case it should be to 700 not the mailbox number.

What DANS is saying is found in INTRAMAIL feature
handbook, which came with your system.

Under "call forwarding to mailbox".

To activate this feature, you must enter items 1-4.

This should give you a better picture of what you
are attempting to do.

Good luck.

Check timers:

1601-01 Line Incoming No Answer = 15 sec's
1601-03 Call Fwd = 10 sec's
1603-01 Transfer Recall = 20 sec's

Verify Hunt Type per station:
2115-01 = 2 Line Busy/Ring No Answer where destination is 700.

DSX,
To much installer level info.

This kind of info should be done by PM or e-mail.
Hope you understand.

-----------------
Understood, PM sent.

Thank you all for your assistance on this, after speaking with the customer I decided to just turn AA DND on within the subscriber mailboxes so that I won't have an issue. The way that the customer wanted the system set up allowed me to do this.
We will be ordering another system so we will try our hand at upgrading to the newest software and will then go out to the customers and upgrade their system as I would believe that if this feature does not work then that may mean we will have issues down the road with something else.
Again THANK YOU ALL!!!! for replying, it is a real asset to have a board like this along with helpful folks such as yourselves.

Ray