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Joined: Jun 2008
Posts: 32
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Joined: Jun 2008
Posts: 32 |
Hey all, I've got a customer with an elite 192. He has one phone, a 8d that the softkeys quit working on. All the other system phones are OK. I swapped the 8d with another working 8d and the trouble stayed with the jack (port). I can't find any program that enables or disables soft keys. Any ideas?
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Joined: Jul 2006
Posts: 731
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Joined: Jul 2006
Posts: 731 |
Soft key operation for the Elitemail? If so, there was an issue with a Q version for the Elitemail that would cause the soft key operation for voicemail functions to lock up. Usually a re-bbot of the Elitemail cleared this.
If you are not getting soft key operation for station & system speed dial, that would be an issue with the CPU. A reset might clear it, if not, then you can try an unused ESI port, if one is available.
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Joined: Apr 2005
Posts: 2,532 Likes: 4
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Joined: Apr 2005
Posts: 2,532 Likes: 4 |
In system programming soft key function can be activated or deactivated in each class of service, if nothing else works check it.
We get old too soon, smart too late
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
Posts: 953 |
Yes, the Problem is the Q Ver. You may be able to find it on NTAC Web Site. Reset V.M will work, But Thats a Bandaid,it will came back.
"The Only Stupid Question, Is the Question Thats not Asked."
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