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Joined: Sep 2008
Posts: 142
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Joined: Sep 2008
Posts: 142 |
I was able to get this sorted out, and am posting this for follow up.
apparently, and not included in that revision of the manual or in the help file :bang: , in order for the agents to see the displayed information, they have to have their client group assigned AFTER you set up the messages for each individual client. So I had put them all into the client group "main" originally. So I had to go in and assign each agents default message which kicked them out of the "main" group and allowed them to see messages.
I dunno, I finally got ahold of an IPKII cheat sheet that walked me through setting up the agents correctly.
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Joined: Sep 2008
Posts: 142
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Joined: Sep 2008
Posts: 142 |
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Joined: Apr 2007
Posts: 1,439
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Member
Joined: Apr 2007
Posts: 1,439 |
I just added agent client to 20 PC's in a small call center.
When I did the install it updated the .net from the internet to 3.5.
The agent client software would not run, so I also installed the .net 1.1 from the NEC install CD and that worked....
why does something so easy have to be so hard....?
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