atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Elite IPK Caller ID issue

Picked up a new customer this week. They have an Elite IPK system with 16 CO lines in. one board is the caller ID board. The lines we are trying to display CID for are on the CID board.

We programmed 1-1-78 to designate the 5 phones that need to display CID. All 5 have the 4 CO lines present.

Confirmed CID is available at MPOE, but can't get it to display on phones.

Any help would be appreciated.

Thanks.

You sure it's a IPK?? MB 1-1-78 is not there in my version of MAT only the old Elite 192 MAT. Check MB 1.8.08 CLID CLS settings..

On the IPK I CPU version 1700 & above memory block 1-1-78 is eliminated. Check 1-8-08 COS.

Does Your System have an MIF Board?

And another thing, the phones in question need to ring in order for CID to be displayed.

What kind of CO cards are in there, COIB, COID? These are required for CID. The MIF-M w/ KMM chip is required for storing the CID data, 50 calls max.

Well, I checked the 1-1-08 class of service and made sure that the CID settings were allowed... for COS 1 and then went to 4-17 and set all stations on ports 03 and up to be COS 1. No luck

I have two CO cards:
COI-8-U10
COIB-8-U30

The second one is the CID board and the 4 CO lines that are active with CID that we want to display are plugged into the second card.

Still looking for help... Thanks.

Just for clarity... here are the COS features that I enabled
PG4 LK3 Enable
PG4 LK4 Enable
PG5 LK7 Enable


I even tried adding
PG6 LK5 Enable

but no luck.

Make sure that in MB 7-1 your card COIB set for (COID) mode

Well, I did not check that... back over there on Monday. thanks. I will let you know if that works.

When you check 7-1, be sure and make sure the J-1 jumper is set for COID mode.