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Joined: Jul 2006
Posts: 731
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Joined: Jul 2006
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I got a bit of a head-scrachter for ya!
We just replaced a cisco call "mangler" with a SV8100 with all ITL-12De sets.
Now, none of the existing Plantronics headsets work. They are of various models, btw!
NTAC does'tn have a clue...
We got audio out of the headset port on the phones...
Thought's, anyone?
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Joined: Apr 2007
Posts: 1,439
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Any examples of which model plantronics?
May just be incompatible model number?
Just a guess.
D
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Joined: Nov 2008
Posts: 953
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I was told by NTAC that just about any Headset should work with the SV8100 as Long as There is a Handset Lifter on It. But I'm sure that isn't always the Case.
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Feb 2009
Posts: 61
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Plantronics lists several models of headsets specifically for the cisco phones. That might lead me to suspect that they differ in some way and may not be compatible with all phone sets.
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Joined: Feb 2009
Posts: 61
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To complete my previous post, I would contact Plantronics and inquire about compatibility.
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Joined: Apr 2007
Posts: 1,439
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You get this one figured out?
D
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Joined: Jul 2005
Posts: 1,336
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Joined: Jul 2005
Posts: 1,336 |
Down in my part of the world any Plantronics headset with a quick disconnect unit can have a QD Headset cord Plantronics part # 26585-01. This will plug into the fone base and bypass the ampbox. However we have also found some headsets with straight to RJ plugs that have to have wiring changes done to them to get them to work..
Hope this helps just a little
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Jan 2005
Posts: 112
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I am not trying to disparage you but I am going to go step by step on things you should have connected. Is the phone receiver cord plugged in to the headset control unit? Is it plugged into the right port on the control unit? Now is the control unit plugged into the handset jack on the phone? That should do it, again I am not trying to insult your intelligence or expertise but sometimes a step by step can give you the "Oh Damn" moment you were looking for.
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