Business Phone Systems

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#243119 02/12/10 07:12 PM
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Ray01 Offline OP
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I got a customer that wants to be able to have his customers to call the "on call tech", on his cell phone, after hours. I have set up a system speed dial bin with the Techs cell phone, in the Dial Action table and it works fine. However, there are different techs on call and each one uses their own cell phone. Can I program all the Techs cell numbers on ext. 301 and somehow direct the call to the Programmed cell number, who happens to be on call that week. Getting another Dedicated Cell Phone for standby is "just too much work" for these guys

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#243120 02/12/10 08:05 PM
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#243121 02/12/10 10:52 PM
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I think they are going to have to learn how to change the dial action table themselves. Or get a google voice phone number & use that to distribute that calls to the cells phones. Either way some admin will be needed.

#243122 02/13/10 03:18 AM
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Ray01 Offline OP
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Thanks Doc

#243123 02/15/10 06:09 AM
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It's a simple procedure to change the notification number in a mailbox, why not do it that way?


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#243124 02/15/10 07:28 AM
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From the NEC DSX forum site:

Off Premise Call FWD cannot be changed remotely at all.

If you use the Intramail External Transfer feature instead of the Off Premise Call FWD feature you can set up several Routing MB’s with Dial Action Tables using different phone numbers. Then the user can call in remotely and use the Schedule Override feature to select the Routing MB.

The External Transfer feature is explained in the Intramail section of the DSX Software manual. You do a UTRF to a system speed dial bin. (UTRF to #201P) Then set up the speed dial bin to select a line group and enter the phone number. The only other required entry is in Line Setup. You must enable Tandem Calls on all lines.
Schedule Override can be done from any System Admin mailbox. Dial 72 (SA - For System Admin) and 6 (O – Override) then follow the prompts to activate and deactivate Schedule Override.


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#243125 02/15/10 08:45 PM
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Ray01 Offline OP
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dans - thanks, I'll try it.

eriway - I do not want them to change anything remotely at all. I want them to be able to activate the phone, when they leave the office, to FWD the calls then to their cell phones. I have done the last half of your comment. Thereis going to be about 4-5 people changing on the call-out that need to be notified. In Routing MB 801 and 802 the choice is "Press 1 for sales Press 2 for tech support". 4 different people, different times being notified by "PRESS 2". I don't think it can be done. Thanks for you help.

#243126 02/20/10 06:03 PM
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Instead of using off-premise call forwarding, why not use system speed dials from the dial action tables, then change the routing mailboxes according to the time?

I did something similar on a for a real-estate company who has agents on call during the weekend.


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