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Joined: Jan 2009
Posts: 41
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Joined: Jan 2009
Posts: 41 |
Have an SV8100 with around 20 Digital sets, 16 SIP DECT and 90 analog sets. All calls are answered by an Auto Attendant on a four port inmail. Getting complaints from the customer that sometimes callers are entering a room extension # and are being routed to the operater rather than the Extension. The room phones are all analog, haven't had the complaint when entering a digital extension. I made several test calls and can't make this happen?
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Joined: Feb 2008
Posts: 316
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Joined: Feb 2008
Posts: 316 |
Have you checked the timeout and where it goes?
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Joined: Jan 2009
Posts: 41
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Joined: Jan 2009
Posts: 41 |
The timeout is to the operator, but the caller is entering a valid extension during the greeting, or at laest thats what they tell me
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Joined: Jul 2005
Posts: 1,336
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Joined: Jul 2005
Posts: 1,336 |
Sounds like a DTMF receiver problem where digits are being dropped or misinterpreted. Trunk levels or calls from say mobiles?? Latest version of SV8100 software on the system..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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