sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems NEC is not being fair

I am not happy with NEC at the moment. I have a UM8500 from assest purchased from another company. NEC stated I can NOT re-deploy this UM8500. After reading the license agreement, it clearly states I CAN. Now NEC wont help with the transfer. They suggest going with a new NEC SV8100 system. Would you guys dispose of a UM8500?? We already have the IPS2000 ready to go.

Does anyone have the transfer forms? I would love to have them.

I am willing to scrub the system (win2003) and start over. That is my intention. Not reuse the active directory nightmare in the UM8500.

Are you dealing with NEC directly or a local NEC dealer?

D

I do know that licensing is TIGHTLY controlled. The hardware and software codes are closely monitored. Have you given a call to whom you bought the UM8500 from? I wonder if there is something going on that you don't know about? Possibly lack of payment from a the previous owner etc?

NEC's position, if I understand it correctly, is that a system is licensed to the First End-User Only. Any purchaser after that must relicense, as the new purchaser is not a party to the original agreement, so no matter what it says in the original license, it doesn't apply to you. That is, the license is Non-transferable.

Mitel takes a very similar position re: licensing, and asks partners and resellers to report any "third-market" security IDs that they encounter.

If you feel that that's incorrect or unfair, I agree with Coral Tech: Call the person from whom you bought the system.

Avaya is the same way. All of the Definity software is RTU "right to use" you buy the privilege to use the software but it is not transferable.

Most likely trying to kill off the 2nd hand market in used fone systems. A bit greedy of them though..

The title to this thread is really incorrect. You bought a second hand system without researching the product first. So really it is you being unfair trying to give them a bad name. In the second hand market it has always been a case of buyer beware.

Nec have (to my knowledge) always sold the equipment with a right to use clause on the software. The fact that you either didn't know that or hoped to avoid it does not make them unfair, it actually, if you think about it makes you a software pirate! The fact that there are plenty of second hand systems out there working doesn't justify what people are doing!

All that said, I would help if I could! :-)

If you think this is bad, I recently had a hard drive crash on an AD8 and I couldn't replace the drive as the software wouldn't let me. What's more there appears to be a suicide routine built into the software that after so many attempts wipes the boot program from the Nvram so it can never be fixed. Now that is out of order!

Thanks for the replies.
My co-worker bought the system at his last company. He now works for us and knew his old Company was going under. He purchased many of the companies assets. The IPS2000 and VM8500 he bought from them for $3000. Who would not jump on that? Yes 100% funtional when removed from the old site! Any way the license agreement PDF for the UM8500 page 630 paragraph 2 states if we purchase the assets of another company we have full rights to use the software. Our problem is the original disks are gone and we want to reload from scratch as it is a different active directory and domain name.

What would you do? Pursue the transfer and media or pay upwards of $14,000 for a new VM system. Our vendor quoted us the integration with the UM8500 but is back tracking at this point? They even came out a did a 3 hour assesment of what they needed to do?

I am not complaining about our vendor. If you give us a option on your quote please let us order it right. Don't try to switch us to a 14K new system.