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Joined: Sep 2010
Posts: 6
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OP
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Joined: Sep 2010
Posts: 6 |
Okay, i have a nec ds2000 unit, Throughout the day the auto attendant freezes and voice mail is gone. Outside calls go unanswered by the system and you cannot call voice mail. BUT you can call any internal station or call out perfectly fine. We have to reboot the system to get it to answer incoming calls so they can be routed.
this happens at all times of the day and is totally random. We have logged into the system and everything looks fine. everyone that has looked at the system just randomly guesses at replacing parts. we did replace the CPU card though and it did not help the problem. The last few days the freezing has been getting worse.
Thanks.
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
intermittent problems are the hardest to solve ..
the voice mail would be my first guess since you seem to have all functionality except AA
have you looked at the grounding ?
which VM is it ?
I'm not surprised replacing the CPU didn't help
this is the type a problem that is a bit beyond the scope of being addressed online , you need a good vendor onsite who understand the DS series...
Skip
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Serving SW and West central Fl since 1984
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Joined: Sep 2010
Posts: 6
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Joined: Sep 2010
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Thanks for responding Skip, The grounding was one of the first things i checked when i took over the maintenance of this property. Is the AA and voice mail all run from the CPU card or is there another component that runs it.
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Joined: Apr 2005
Posts: 2,503 Likes: 2
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Joined: Apr 2005
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If its Intra mail there will be a daughter board on the CPU with Intra mail compact flash card.
We get old too soon, smart too late
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
if not it will be a box mounted off to the side ....
Skip
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Serving SW and West central Fl since 1984
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Joined: Mar 2005
Posts: 18
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Joined: Mar 2005
Posts: 18 |
When I had this problem with the 2000 it was a software issue. Need to upgrade to a certain level....then it won't happen as often.
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Joined: Sep 2010
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It is an add on card here is a pic of the system. since our 5 resets this morning the system has been fine ![[Linked Image from webspacesales.com]](https://webspacesales.com/phonesystem/2010-09-29_18-16-12_241.jpg)
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Joined: Feb 2008
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What level of software are you running? Make sure it is the last version they put out. I think it was 3.21.
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