sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems UM8000 voicemail CF card recall

Just a head's up, I've had 2 bad ones in the last 2 weeks.

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NTAC NEWS: UM8000 Read Only Issue

There is a known issue with the UM8000 compact flash cards, part numbers 670836 (2G) and 670837 (8G), that will require a replacement to resolve.

Symptoms:
· UM8000 fails to record new greeting and/or voicemails.
· Cannot access Web Administration Console (WAC).
· UM8000 appears to be locked up and will not answer calls (Ring No Answer to VM Pilot).

If the customer has the exact symptoms listed above, steps for replacement will be:

1. Verify the compact flash information meets the following criteria:
a. Date on Manufacture (Between Feb 2010 and July 2010)
b. Country of origin (Malaysia)
c. Version (V11.2.1.3)
2. Associate will need to contact NEC Customer Service at 800-752-6275 to begin the AV/MRA process.
a. Customer Service will need a P.O. number and shipping address to deliver the replacement part/s.
3. Return original compact flash to the NEC with the steps provided with the replacement part/s.

If the customer has symptoms of a major issue that DO NOT match the list above, please contact AVST support at 800-852-4632 with the problem description and above compact flash information:

1. AVST will verify the symptoms and card information to determine if the issue is the known issue or separate issue. AVST may ask for steps to be taken for verification of the issue.
2. If it is determined to be the known issue, AVST will contact NEC Customer Service with the Call Record Number authorizing the replacement.
3. Associate will need to contact NEC Customer Service at 800-752-6275 to begin the AV/MRA process.
a. Customer Service will need a P.O. number and shipping address to deliver the replacement part/s.
4. Return original compact flash to the NEC with the steps provided with the replacement part/s.


D

Thanx for the heads up. haven't come across this yet here will will keep my eye out..

We've had the same problem. So far we have replaced 6 units in a 1 month period. We have even replaced one 2x since NEC was still shipping defective units back out.

I believe a system my company has installed is suffering from this issue.

Over the weekend we got reports that people trying to login to check VM were just getting a constant ring, also when calls went unanswered it wouldn't forward to VM, just kept ringing. I tried to login to the web managment and was greeted with some kind of server error (not a 404 or browser type error). So I did a remote reset of the system and the phones came back up, however VM was still not functioning, but this time the connection would just time out. We had someone go onsite and power cycled the system manually and were able to get the VM system to atleast take calls. However now when we try to login to the web admin page it tells us the password is not valid. I also cannot login to my VM admin box via the phone, same issue, it tells me my password is invalid. The system is an SV8100 with the UM8000 VM card.

My biggest question is if this is the case, is it possible to recover the programming from the currnet card and transfer it to the replacement? I would hate to have to reconfigure the 80+ boxes on this system, and for all of the users to loose their current messages, greetings, etc.

Any help or input is appreciated.

Yes you use the BACKUP / RESTORE feature in the GUI and create a full backup of the database, outgoing messages, and mailbox messages.

Replace the Compact Flash and restore that database.

Whole process should take about an hour or so.

I've done it 4 times so far and had no issues.

D

FYI
You have the ability to back-up the UM8000 data base on a daily basis to a USB drive, or windows shared folder.

not to ressurect a dead thread, but I got a bad one and it's out of the above range. No questions asked, NEC instantly RMA'd, even before asking for serial#.

I have a feeling it affects many more units than they originally believed.