sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems NEC DSX / Auto Message and Place on Hold?

@ssok: My advice would be to make the installer perform to specification.

(I am not a lawyer -- this is not advice -- see a lawyer).

You should have had a "scope of work" as part of your installation contract. Hold that up in front of them and say, "Either you perform to these specs or we will get legal on your backside."

Try talking to the owner of the company that did the install, if you cannot get satisfaction from the salesman and the technician. Document precisely what impact this has on your company, including, if possible, lost business. As a last resort, you may need to take the installer to court.

Forcing these less-than-professional installers to perform as promised is good for the industry. You'd be doing us all a favor to help these guys decide that this is the wrong business to be in if they're not going to be professional.

Tell the Salesman that said it could do it to come in and make it work.

As a tech I know first hand that the sales man will promise the world but don't have the hands on knowledge of all of the quirks of the system.

Call Queuing

Use IntraMail to send callers into a queue loop:


--------------------
"I didn't do it, and I won't do it again"

--------------------------------------------------------------------------------

Info removed because it does not belong in public forum. Contact poster or administrator if you want a copy