|
|
Joined: May 2011
Posts: 1
Member
|
OP
Member
Joined: May 2011
Posts: 1 |
Just purchased and had installation of UX5000 system and now trying to use the CALL FORWARDING OFF-PREMISE feature which seems pretty straight forward to use... CALL1, *4, 6, #9, mycellnumber, HOLD, SPK ... but when I press the 6 key for type of device all I get is a busy signal and then nothing in the setup continues.
Anyone know what has to be done to allow to use this feature?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2004
Posts: 4,155 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,155 Likes: 2 |
You have to have the proper settings in the Class of Service to allow that. I suggest getting the installation company to adjust that.
|
|
|
|
|
Joined: Aug 2005
Posts: 560
Member
|
|
Member
Joined: Aug 2005
Posts: 560 |
Coral Tech is right on. The ability to allow trunk-to-trunk transfer for call forwarding off-premise is not enabled by default. You will need to get your installer to go into the system and program it to allow that......
|
|
|
|
|
Joined: Jun 2004
Posts: 1,367
Member
|
|
Member
Joined: Jun 2004
Posts: 1,367 |
also make sure that transfering on hold to a trunk is adjusted so that you don't accidently start conferencing 2 calls together
|
|
|
|
|
Joined: Apr 2011
Posts: 38
Member
|
|
Member
Joined: Apr 2011
Posts: 38 |
Yes, make sure T2T is enabled and if you make sure Unscreened Transfer is select if you are VM picking up.
|
|
|
|
Forums84
Topics93,959
Posts637,374
Members49,702
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
147
guests, and
36
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
![[Linked Image from i26.servimg.com]](http://i26.servimg.com/u/f26/14/56/80/78/logo12.png){kind=logo}