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Joined: May 2011
Posts: 1
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Joined: May 2011
Posts: 1 |
Just purchased and had installation of UX5000 system and now trying to use the CALL FORWARDING OFF-PREMISE feature which seems pretty straight forward to use... CALL1, *4, 6, #9, mycellnumber, HOLD, SPK ... but when I press the 6 key for type of device all I get is a busy signal and then nothing in the setup continues.
Anyone know what has to be done to allow to use this feature?
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
You have to have the proper settings in the Class of Service to allow that. I suggest getting the installation company to adjust that.
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Joined: Aug 2005
Posts: 560
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Joined: Aug 2005
Posts: 560 |
Coral Tech is right on. The ability to allow trunk-to-trunk transfer for call forwarding off-premise is not enabled by default. You will need to get your installer to go into the system and program it to allow that......
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Joined: Jun 2004
Posts: 1,367
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Joined: Jun 2004
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also make sure that transfering on hold to a trunk is adjusted so that you don't accidently start conferencing 2 calls together
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Joined: Apr 2011
Posts: 38
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Joined: Apr 2011
Posts: 38 |
Yes, make sure T2T is enabled and if you make sure Unscreened Transfer is select if you are VM picking up.
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