sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems 2400 PBX - Caller ID on Dterm sub lines?

Hi all, quick question for the NEC gurus:

NEX 2400 PBX
NEC Dterm Series E stations

I've got a user claiming she used to get caller ID info on both her primary extension ("My Line") as well as her secondary number appearance ("Sub Line").

Currently, her Sub Line is not showing Caller ID data for incoming calls until she picks up the handset. But she claims it formerly showed CID info on incoming calls just like her primary My Line does.

I can't for the life of me remember if Sub Lines can even get CID info like the My Line does, or if she's just making it up and it's working like it always has.

I can't find any settings that would enable/disable CID display for a Sub Line at a station (AKYD features, etc). I know there are global CID settings but that doesn't seem to be the issue.

So, can someone tell me whether or not Sub Lines can in fact show CID on incoming calls, and if so, how to enable that?

Thanks


Jesse

On the 2000, you can set up a CID button, but it's a bit of a pain. Press the button, see who it is, press again, then pick up handset to answer.

On the 2400, I honestly don't remember, but I'd review the programming manual, I think it's command AKYD, and see how it works.

The other route is to find out what changed between "it used to work" and "it doesn't work any more."

Thanks for the tips. I've been poring over my 2400 manuals and I think I've confirmed my suspicions. The A-125 section of the Feature Programming manual describes Analog Caller ID. Section 10b states:

"The calling number and name may be exchanged by pressing the feature key, according to the following conditions:
- When my line is prime line, displays may be exchanged during termination or conversation.
- When my line is not the prime line, displays may be exchanged only during conversation."

Now, this isn't *exactly* the situation I'm encountering (Not using the Feature key to turn CID on/off) but it does seem to agree with the behavior we're experiencing -- CID info appears on "termination" (ringing) only for the prime line.

As for the AKYD programming, I checked the various FKY choices and other options but didn't see anything that would control whether or not a sub line displayed CID info. There was a FKY option (113 I think) to make the Feature Key turn CID on/off altogether, but I couldn't get it working when I tested it, and that isn't ideal anyway.

When I explained to the user that this may simply not work as she's imagining, she tried to demonstrate that it does work for other users by calling them directly. Since she dialed their primary MY Line, obviously the CID info appeared on their Dterms. She was confused about the difference between primary extensions and secondary appearances. She still thinks she used to get CID info on *her* secondary lines, but has accepted that maybe she was simply confused -- hard to convey that tactfully

I will gladly try any other tips you guys come up with, thanks!


Jesse