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Joined: Jan 2007
Posts: 2,116 Likes: 2
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Joined: Jan 2007
Posts: 2,116 Likes: 2 |
I have a customer with an xn120 system, when the 2 receptionists are on a call they cant hear a third call. I can't find call waiting anywhere. do I have to set up a virtual extension and a button for this?
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Jul 2005
Posts: 1,333
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Joined: Jul 2005
Posts: 1,333 |
How are these calls arriving at these receptionists. Trunk termination keys or DID to the stations ext number??
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Jan 2007
Posts: 2,116 Likes: 2
Admin
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OP
Admin
Joined: Jan 2007
Posts: 2,116 Likes: 2 |
all on Trunk keys, they ring to group, the 2 phones ring ok, but when those two extensions are on a call the third co light flashes, but no sound
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Jul 2005
Posts: 1,333
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Member
Joined: Jul 2005
Posts: 1,333 |
I would hazard a guess that PRG 15.02.12 is set to "No ringing" If it is set it to "Mute Ringing"
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Oct 2008
Posts: 49
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Member
Joined: Oct 2008
Posts: 49 |
you can try turning on second call (PRG 20-09-01).
maybe that helps.
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