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Joined: Aug 2009
Posts: 432
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Joined: Aug 2009
Posts: 432 |
Have a customer who wants to see the AA transfering to another extension number in the display. Owner wants to be able to have Group Pick Up on his phone for certain calls.
Ex: Call comes in to AA. Caller presses 2 for ext 302. Owner is ext 303. Owner wants to see caller trying to get 302 on the display. If caller is trying to get ext 307, then he will just let it go.
Is this possible to do on any version?
The Group Pick up is working for all calls.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Also... A caller calls the autoattendant -- does the customer have the auto-attendant display in front of him, to see that? The VM console?
If he's looking at the Voicemail Console, some voicemails (such as ActiveVoice) will tell you what each port is doing.
Or does he want this on his telephone display?
Why not just separate the pickup groups, with one that includes 303 and one that includes 307?
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Joined: Aug 2009
Posts: 432
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Member
Joined: Aug 2009
Posts: 432 |
DSX40
Different Pickup Group is the next best thing. He has a 22 button phone and just wants to see the ext # on his display that the caller is trying to get.
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