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Joined: Aug 2008
Posts: 22
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Joined: Aug 2008
Posts: 22 |
What can cause this to happen. We can receive incoming calls but when we dial out it goes to a busy signal. Telephone company says they can make calls from the PRI box so it must be our PBX equipment. Any ideas?
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Is this a new PRI?
Did you have your NEC dealer install the PRI equipment?
Have you tried using direct trunk access? How is your ARS set up?
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
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We need to know more about your System, Is this a New Install? Have the Phones Been Programed with CAP Keys? How Much of the System is Programed?
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Aug 2008
Posts: 22
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Joined: Aug 2008
Posts: 22 |
The phone system has been working for a couple weeks scince it was reprogramed, just the other day it stopped making outbound calls.
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Joined: Aug 2005
Posts: 2,125
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I would call the dealer back as a warranty call, and have the dealer troubleshoot it.
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Joined: Aug 2008
Posts: 22
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Joined: Aug 2008
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Can these systems be programed remotely? Does a tech even have to come out to do that?
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
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If it has a MIFM card, a tech may be able to dial in. It depends on how the dealer set it up.
Don't flinch on the cost; it's less than you're losing in productivity, most likely.
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
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With this problem the tech should be dispatched.
We get old too soon, smart too late
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