sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems NEC Telephones & Systems electra 120 system

we have an electra 120 professional phone system and I need to find the memory block that sets the sound after the automated attendent selection is made and the party answers. presently we just get dead air until party answers the phone or voice mail picks up. cannot figure out which memory blocks need to be changed so that the caller does not think something has gone wrong and hang up.

The sound after auto-attendant selection is made... do you mean Ringback tone, or Music-on-hold?

Electra 120 is pretty old, but on the Electra Elite, it's .... looks like 1-1-13, 1-1-14 for ringback tone... 1-8-31, 1-8-09, 1-8-32, 3-11, 3-12, 1-4-17 for MoH.

It's possible that the loss of tone (if you had it before) is a result of a component failure. The Electra 120 would have to be pretty "long in the tooth" by now. It might be worth your while to consider replacement or upgrade to an IPK-II or SV8100/SV8300. At the very least, you might wish to place this in your "5-year-plan."

There is a MOH dip switch on that CPU to select internal or external MOH. The internal MOH sounds like "ice cream truck music" & in the 10 years I worked with that sytem, not one customer left it on. But, it's better than "dead air"!
You might try re-recording the Main Greeting to the effect that there will be a moment of silence while the call is being transferred. But when you put a call on hold, they will still get "dead air".