sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems NEC Electra Elite IPK2 Polycom Will Not Work

Greetings. New this board and new to the NEC Phone System. Although I do have about 20 years Avaya Experence. The small company I work for uses a NEC Electra Elite IPK2 for the 10 phones in use. What I am trying to do is set up a Analog Polycom Soundstation 2 speaker phone in the conference room. I have Analog Dial Tone confirmed with my butt set and able to call between the analog extension #601 to the front desk. When I remove the Butt Set and connect the Polycom I get nothing but line static like a motor boat sound. My analog port is off a SLI 8 U10 ETU lot 135C Board in slot 4. To me this should be a slam dunk but wondering if I need to get a Single Line Telephone Adapter. Can anyone please help me. Thank You

If you can call from buttset then problem is NOT with system. Sounds like a bad polycom.

Yeah I thought that to, moved the Polycom over to a POTs line used for the fax and the Polycom works just fine..Any other ideals? Thanks

Sounds like the Polycom does not like the 24 Volts that the Elite analog port puts out. We had a similar problem here with certain payfones. Not enough current to go off hook. We solved it by using the analog to digital port converter box..

Thanks Paul. Which port conveter did you use? I see that Konnexx has one but seems to connect to a digital station. I spen t years working on Avaya systems and never ever had this issue.

is the polycomm an analog device?

Reason I ask is I just installed a PBX and attempted to re-use several Polycom phones that were on their Nortel system. The Polycom stations would not work. They were specifically designed for the Nortel digital ports.

Ordered new analog Polycom stations and it works fine now.

D

Yes it is an Analog Polycom. The Polycom works great on a plain old telephone line...But will not work on the Analog port of my NEC Eltecra Elite. Although my Analog But Set works fine on the Analog port at the work location where the Polycom will be set up at.

I just fixed my issue with the Polycom. I discovered I had analog and digital circuits at the station. When I called from the butset at the station I did not relize I was on the pins 2 & 5 at the jack. The Polycom uses pins 3 & 4 which is where the digital set was active on... Lesson Learned.....double check which pins you are working with...(-:

Thanks for all your help.

Part Time NEC Guy. Glad you sorted it.

Interesting. I tried to post a drop box link to the PDF of the SLT adaptor and it looks like this in now banned here.

"Sorry, we do not permit the following HTML tag or attribute: Parenthesis in HTML tag"