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Joined: May 2005
Posts: 141
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Joined: May 2005
Posts: 141 |
Have a customer who was having their main number answered by Itramail 24/7. They wanted the calls to be answered by a live person. Main number is a DIL. I set up a ring group(604) and added the requested extensions to it. Changed the day translation for that DIL to go to ring group 604.Worked good. Then I set up a system night button. When I press the system night button, light lights and display says "System is in night mode." However, that DIL is still ringing RG604 rather than UCD700.
T1/PRI DID Wink 16 Channels. All channels set day and night to Extension 700. All phones set for lamp only in ringing on all channels/stations. How can I get the thing to send that DIL to the night translation when it is in night mode?
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
We get old too soon, smart too late
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Joined: May 2005
Posts: 141
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Joined: May 2005
Posts: 141 |
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Joined: May 2005
Posts: 141
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Joined: May 2005
Posts: 141 |
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
Night termination: Direct termination set to extension, extension should be set to 700
Night button should be set as system.
We get old too soon, smart too late
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Joined: May 2005
Posts: 141
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Joined: May 2005
Posts: 141 |
Day and Night termination is set to 700 on all 16 channels of the PRI. This is a DIL. Night Translation is also set to 700, but when system night is activated, this DIL still rings TH set in day translation.
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
How is the night mode button programmed in 2121?
We get old too soon, smart too late
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Joined: May 2005
Posts: 141
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Joined: May 2005
Posts: 141 |
Programmed as a system night key on DSS. When activated, display says "system in night mode"
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
If system is checked in 2121 I would try to un-check system and enter 700
We get old too soon, smart too late
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Joined: May 2005
Posts: 141
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Joined: May 2005
Posts: 141 |
I may have the ring groups set up wrong? When a user direct dials any extension in the group they all ring. I only want them all to ring if the pilot RG extension number is dialed/terminated.
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