sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems SV8100 - CFWD Busy

Have a system where the Auto Attendant answers. Caller selects a user. Second call comes in and selects the same user who is busy with the first. Although I have all settings forwarding to voice mail pilot 3999 for all fields in 24-09 (Set to Busy/No Answer), the InMAIL still rings the extension 4x as set in 24-02.

No matter which parameter I try in 24-09 it does not change. The system has 3.0 software.

Am I possibly missing a setting, or does anyone know if this is a software issue? Haven't had this issue with other systems I've installed.

Two things look interesting

15-02-22 Multiple Incoming Calls from Intercom and
Trunk

and

20-09-01 Second Call for DID/DISA/DID/E&M

Try setting 20.09.07 Call queing to off and see if that helps.. Also make sure that it's not transferring to an operator defined in 20.17

I think ttech has it- if 20-09-01 is enabled, the phone set can get a second call -even when busy on a current call.

The phone wouldn't truly show as busy unless it already had 2 active calls.......

It may be a mix of all three. Time for some trial and error till it works.

Great. Thank you everyone. I will try these parameters out.

I can see what you mean about having to have two call paths busy before it considers it to actually be too busy for a third.

Will let you know.

Thanks