sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Neax 2000 IVS

System was installed for digital trunking only. Original customer left onsite, new customer wants to use analog trunks, no 4COTB card and no experience programming. HELP!!!

Well, you've got three different problems.

First, you need an analog trunk card. 4COTB or similar.

Second, the programming is completely different for analog versus digital trunks, so you need some programming help, and the dealer that sold it would be a good place to start, but the licenses belong to the Old End User. License are not transferable, so your dealer can't help you without getting crossways with NEC., and

Third, the 2000 IVS is obsolescent and no longer supported. Since that time, there's been the 2000 IVS2, the 2000 IPS, and the SV8100/8300.

The bottom line is that your shortest course is to upgrade to a new NEC phone system.

Your second shortest course is to get an analog card and find a programmer who doesn't work for an NEC dealer.

You third shortest course pay about $400-600 / month for a T-1 line.

Sorry, Charlie.

Our dealership still works on the IVS2000. Just because we are not getting support from NEC doesn't mean we can't support a product we sold to the client.

We don't have too many out there any longer, but enough of them are chugging along that I still work on them occasionally. The customers are well aware they are using a product that is not supported by the manufacturer. As log as the hardware is holding up and he can find someone to program it, he could have a functional PBX for another 1-10 years. The most common issue with these older PBX products was the VoiceMail hard drives crashing. It is near to impossible to find replacement drives and the customer is better off at that point upgrading to a new product.

Parts for the IVS are everywhere and pretty cheap at that. His issue is going to be finding a tech worth his salt that doesn't mind slogging in some time on POTS lines on an IVS.

D

PM sent.

Doghart, doesn't NEC get touchy about end-user licenses?

The way I see it, it's a product I sold the client and if I continue to support it it may lead to a sale. Especially if NEC continues their trade in discount programs.

If I refuse to support the product I sold the client, how likely are they to buy from me again?

Plenty of people drive cars that are out of warranty, dealers still work on them and fix them. If a client wants to own a money pit, that's their right.

I've never had anyone at NEC state that we can no longer work on unsupported products. Just that they will not provide technical support for those products.

D

I wasn't thinking of the age but the licenses. I've always been told that those are non-transferable, and working on a system someone found in the phone room was a no-no.