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Joined: Aug 2005
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Joined: Aug 2005
Posts: 2,125
Quote
Originally posted by skip555:
its really not fair to your customer to be moving something without having the skill-set and resources to take care of issues like this that may come up .

problems like this are the reason a knowledgeable phone tech not a PC repair guy should be handling this type or work.
QFT.

The fact that one NEC vendor allegedly took advantage of them does not excuse assuming that an IPK is just like a Partner. As you probably know, there are some "gotchas" on Partners that will fry cards if one doesn't know the system, so there's no excuse for thinking that moving an IPK would just be that easy.

My advice would be to find a different NEC dealer and come clean with them about what you did and what happened as a result. Expect to buy a new voicemail card for your customer.

If you are honest about it, expect to go in the hole on this deal, after replacing the card that you probably fatally damaged. Consider the lost money to be tuition on the lesson of asking questions FIRST.

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Joined: Jan 2008
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It worked! Thank you doghart, your advice worked perfectly. They are back up and running. I really appreciate all the advice and information.

Joined: Jul 2005
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Glad you sorted this . It sounds like you have an IPK2 and DOS voicemail.

If you feel up to it you may want to add thses two lines to the AUTOEXEC.BAT file on the dos voicemail just below
@ECHO OFF
C:\DOS\SMARTDRV.EXE C /X 256

Add these two lines.
REM Wait 120 seconds for EliteIPK II to start up.
CALL C:\HOST\WAIT 120

This will cause the mail to wait 120 seconds before it does a startup and you won't have this problem again..

Or I can send you the AUTOEXEC.BAT for you to copy across..


Regards,

Paul W
Now back to a 0 day week. Love these 7 day weekends.
Joined: Jan 2008
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Thanks paulw. Will do that.

Again, I really appreciate those of you who have helped - the customer is very happy with only 1/2 a day down and so am I. I am grateful for those who actually share knowledge of the system and the problem/solution.

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