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Joined: Mar 2012
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Fellow programmers need your assistance. Here is my issue: Client wants to be able to transfer answered calls out to their tech's cell phones. I went into program 15-07 and made a key a dss/one touch and entered the cell phone number, however, it will not transfer out...any suggestions?
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Joined: Aug 2005
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Have you enabled Tandem Trunking?
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Joined: Mar 2012
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Joined: Aug 2005
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You will need to enable the ablility to have tandem trunking on the system. It is a class of service restriction by defualt in 20-11. Try that.
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Joined: Mar 2012
Posts: 43
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Toolie, I looked again and yes I do have 14-01-13 enabled.
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Joined: Aug 2005
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Check 20-11-14 to make sure it isn't restricted in COS
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Joined: Mar 2012
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There is no check in 20-11-14. I have double checked. I have DSS\One Touch setup as the tech's cell phone number. The client presses the transfer key and then the programmed function key and the transfer again for a blind transfer. Or should I have it set in a different manner?
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Joined: Aug 2005
Posts: 560
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Check 20-11-14 to make sure it isn't restricted in COS
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Joined: Mar 2012
Posts: 43
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it isn't restricted. there is no check in 20-11-14
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Joined: Aug 2005
Posts: 560
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As I reread your first post - i think the problem is in the procedure, not the programming. You cant transfer externally like you are doing an internal transfer. There are a few options - if you have the manual, take a look through the section on Tandem Trunking/ Unsupervised conference. I am pretty sure it won't work the way you are trying to do it....
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