atcomsystems.ca/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming Invalid entry in Keyvoice with DXP Plus

We have a DXP Plus with feature set 17d. We are using Keyvoice 11.1 voicemail software. The Keyvoice system is a new install. When we dial 2400 (the voicemail extension) we initially hear "that was in invalid entry" followed by our recorded greeting. 2400 is just the extension number assigned to the first port on the voicemail system. This is the process we go through right now to reproduce the problem. We dial ITCM 2400, we hear the "invalid entry" message, our recorded message (from routing box 800) then begins to play, we could then hit # (which is 9992 in the routing box setup) to enter a mailbox, but the problem occurs before we get this far. It occurs just prior to the box 800 message playing.I have run a trace and it shows:
11-30-2004 08:47:57.40 Evt 0x01E( IDD timer): L= 3, s=0x02( In Box ), d=0x0000, b= 800
11-30-2004 08:47:57.42 B-Evt 0x01E( IDD timer): B= 800, s=0x002(Receive digit), d=0x0000
11-30-2004 08:47:57.43 TRANSLATION: Using file [TRANS.TXT]
11-30-2004 08:47:57.44 TRANSLATION try: [8xxxx] [9] (No)
11-30-2004 08:47:57.46 TRANSLATION try: [9xxxx] [9] (No)
11-30-2004 08:47:57.47 TRANSLATION try: [A@##] [9] (No)
11-30-2004 08:47:57.48 TRANSLATION try: [A@#xxxx#] [9] (No)
11-30-2004 08:47:57.50 TRANSLATION try: [B@#xxxx#] [9] (No)
11-30-2004 08:47:57.51 TRANSLATION try: [C@#xxxx#] [9] (No)
11-30-2004 08:47:57.53 TRANSLATION try: [DDxxxxDD] [9] (No)
11-30-2004 08:47:57.54 TRANSLATION try: [DAxxxx##] [9] (No)
11-30-2004 08:47:57.55 TRANSLATION try: [DAxxxx#yyyy#] [9] (No)
11-30-2004 08:47:57.57 TRANSLATION try: [DxxxxD] [9] (No)
11-30-2004 08:47:57.58 TRANSLATION try: [9#xxxx] [9] (No)
11-30-2004 08:47:57.59 TRANSLATION try: [9xxxx2] [9] (No)
11-30-2004 08:47:57.61 TRANSLATION try: [9xxxx] [9] (No)
11-30-2004 08:47:57.62 TRANSLATION try: [#xxxx] [9] (No)
11-30-2004 08:47:57.63 TRANSLATION try: [xxxx*] [9] (No)
11-30-2004 08:47:57.65 TRANSLATION try: [xxxx2] [9] (No)
11-30-2004 08:47:57.66 Bad id was: [9]
Our voice mail integration digits in VMMI only includes 9 under "Incoming Intercom Answer" and "Logon"

In the routing box programing, I have set the "wait for more digits" field to [yes] and [no] with no change either way.

Can anyone help me make this message go away?

Go to each of your routing boxes that you have setup and set the 9 digit to the same as the routing box you are in. This should take care of it. example 9=800 Right now it is probably 9999. Let us know if this doesn't work

Very nice. No more "invalid entry" message.