sundance-communications.com/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming dxp 8.b w/keyvoice 8.2

I am having a problem with calls answered bythe auto attendant in a keyvoice connected to a dxp w/8.b software. When you enter someone's extension the call will not follow the forwarding on the phone. I have the mailbox set to blind transfer. The voice mail shows the call going to the extension but it never returns to the voice mail to ask to leave a message. The dxp was connected to an old execumail so all the programming in the dxp should still work with the keyvoice. Shouldn't it????? I need to get this system up by Monday morning so any help would be greatly appreciated. Thanks.

make sure that your phones are call fwr to the voicemail ports

What is the transfer type on the Keyvoice set to? You may want to look at that.

The old system set up may have been using the transfer recall instead of the forward to vmail.

But my money is on the transfer type in the voicemail. Set it to blind and forward the phones to vmail. This should bring in the information needed to translate the call.

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BIGDOG3c


PARALLEL TECHNOLOGIES INC.

WWW.ABUGSEYEVIEW.COM

All mailboxes are set to blind to allow the phone system to do the forwarding. The phone system is set to forward to voicemail after 3 rings.....Our transfer recall time is set at 25 seconds.....I moved that down from 4 minutes and it corrected the problem.....How do you get the phone system to follow the CF RNA program instead of the transfer recall??

You hit on your solution. Transfer recall always has to be set for longer than call foward for call forward to work.

Kerry



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