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Joined: Nov 2001
Posts: 11 Likes: 1
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Joined: Nov 2001
Posts: 11 Likes: 1 |
I have installed a used Merlin Legend Mail Release 3.0 Multi-Language system and it is not answering calls placed directly to the extensions on the 012 ports. The 012 is a 517G vintage 3. I can place a telephone call to same ports and answer w/analog device (internal ring generator works). Red and green LEDs toggle on system startup and no more lights on ringing or idle.
How can I default the system to the factory password and access the system using the serial port. I have not been able to obtain any GOOD maintenance documents. I have the Merlin Legend Mail R3.0 Installation, Programming, and Maintenance Manual and the Upgrade manual of the same and none of them go into enough detail. Any help would be greatly appreciated as the ATT/Lucent/AVAYA documentation I have is insufficient.
Here is a capture file from startup.
--------------------------------------------
PhoenixBIOS VL82C310/311 286/386SX Version Q3.07.01
Copyright 1985-1993 Quadtel Corp., A Phoenix Technologies Ltd. Co.
All Rights Reserved.
960K System RAM Passed
Loading from DOS 2 partition: CCPM.SYS........
Concurrent DOS 5.2
Copyright (C) 1986, Digital Research
C>REM Merlin Mail R3
C>set comspec=c:\ccpm.sys
C>set_fast.com
C>path c:\con-dos;c:\;
C>user 1
User Number = 1
Note: User numbers only apply to CP/M media.
1C>d:
1D>enable0
1D>del *.idx
1D>recreate px.rcr
Access Manager Recreate utility. Using parameter file: PX.RCR
Rebuilding data file PXMSG.DAT
PXMSG.DAT is reorganized. Now rebuild index files.
PXPHYMSG.IDX is rebuilt.
PXRCPMSG.IDX is rebuilt
PXSNDMSG.IDX is rebuilt.
Rebuild for PXMSG.DAT completed.
Rebuilding data file PXERR.DAT
PXERR.DAT is reorganized. Now rebuild index files.
PXERR.IDX is rebuilt.
Rebuild for PXERR.DAT completed.
Rebuilding data file PXSUB.DAT
PXSUB.DAT 32 0
PXSUB.DAT is reorganized. Now rebuild index files.
PXSUB.DAT 32 0
PXSUB.IDX 32 0
PXSUB.IDX is rebuilt.
Rebuild for PXSUB.DAT completed.
Rebuilding data file PXSYS.DAT
PXSYS.DAT is reorganized. Now rebuild index files.
Rebuild for PXSYS.DAT completed.
Rebuilding data file PXDISSUB.DAT
PXDISSUB.DAT is reorganized. Now rebuild index file
PXDISSUB.IDX is rebuilt.
PXSUBDIS.IDX is rebuilt.
Rebuild for PXDISSUB.DAT completed.
Rebuilding data file PXCALLQ.DAT
PXCALLQ.DAT is reorganized. Now rebuild index files.
PXCALLQ.IDX is rebuilt.
Rebuild for PXCALLQ.DAT completed.
Rebuilding data file PXFEND.DAT
PXFEND.DAT is reorganized. Now rebuild index files.
PXFEND.IDX is rebuilt.
Rebuild for PXFEND.DAT completed.
Rebuilding data file PXOC.DAT
PXOC.DAT is reorganized. Now rebuild index files.
PXOC.IDX is rebuilt.
Rebuild for PXOC.DAT completed.
Rebuilding data file PXVOL.DAT
PXVOL.DAT is reorganized. Now rebuild index files.
PXVOL.IDX is rebuilt.
Rebuild for PXVOL.DAT completed.
File fixup completed successfully.
1D>pxsc P
System Startup.
ACCESS MANAGER (tm) 8086
Version 1.0
Serial No. 3051-0000-000107 All Rights Reserved
Copyright (c) 1982,1983 Digital Research, Inc.
ACCESS MANAGER(tm) is ready for 8 users.
Initializing message reminders.
/Incompatible linecard ROM
The PXSC program has detected an error that will not allow it to continue.
Please note the error description and contact maintenance personnel.
Error: error code 0
Error context: No response from VIOS
Press any key to continue: Enter the system password:
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
After you boot, do the green lights on the voice board stay on? if they don't you might have an issue with the board. The hard drives for the Rel. 3 also had issues. I think Avaya is still supporting this, but i could be wrong. Even if they do, they are now charging for support.
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Joined: Nov 2001
Posts: 11 Likes: 1
Member
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Member
Joined: Nov 2001
Posts: 11 Likes: 1 |
The LEDs do not stay illuminated. They extinguish immediately after bootup.
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Joined: Dec 2001
Posts: 99
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Member
Joined: Dec 2001
Posts: 99 |
That's almost assuredly a bad board. Look on eBay, there's usually a seller of spare NOS boards on there that gets ~~$20-30 per 2 port card.
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Joined: Feb 2002
Posts: 8
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Member
Joined: Feb 2002
Posts: 8 |
I have a Merlin Mail Rel2. I call the VM and it answer and immediatly says "mailbox is full. Transfer to system operator" and I am unable to break the cycle with dialtone. No m,atter what I do I always get the same message and get transfer to teh operator. Any thoughts?
There is a DB9 serial port. I can communicate with it. Can I access the system via serial port? If so, what would the system password be?
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
You've tagged onto a 3 1/2 year old thread that should've been in Avaya in the first place. Please repost there, and I'm sure you'll get some guidance
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