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Joined: Apr 2008
Posts: 4
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Joined: Apr 2008
Posts: 4 |
Hello,
I have a problem with my phone system that I’m not sure if it’s a voicemail or the actual phone issue. My company has the Amanda Voicemail System version 3 and uses Avaya Partner Phones 18D. At night when we hit the night button one of our phones extensions is unable to get messages recorded for him.
All other extensions if someone calls at night the system will ring and when they pick the extension they are able to leave a message. However with this extension when they pick it all it does is ring and ring and ring, never going to voicemail.
I have tried deleting the mailbox and recreating it. I have tried resetting the system as well. But since I’m uncertain if this is a voicemail setting error or a phone error I’m uncertain how to fix it.
Anyone have any ideas?
Thank you,
Jessica
x-posted to voicemail as well
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Joined: Dec 2001
Posts: 99
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Joined: Dec 2001
Posts: 99 |
If it continues to ring and never even tries to forward, it's the telephone system. If it got there and didn't integrate or have a box, it'd be the voicemail.
Check under #310 in the Partner phone system for Auto VMS Coverage for that extension to be sure it's: 1-assigned.
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Joined: May 2002
Posts: 17,742 Likes: 34
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Joined: May 2002
Posts: 17,742 Likes: 34 |
There is a duplicate topic in Avaya on this. Thought I'd deleted this one. Since there has been a response I'm going to lock this.
Retired phone dude
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