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Joined: Mar 2004
Posts: 188
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Joined: Mar 2004
Posts: 188 |
I've never worked on one of these so...my question is this, When the customer has someone go to voice mail, they leave their message, then hang up, the voice mail keeps recording. How do we correct that?? The phone company is sending disconnect so...HELP!!
Cheryl McLean
Communications Done Right
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Joined: Mar 2008
Posts: 457
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oh man, i hate working on these...
what kind of phone system is it connected to? have you checked the disconnect digits in the VM integration?
"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy
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Joined: Mar 2004
Posts: 188
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Joined: Mar 2004
Posts: 188 |
It's connected to a Toshiba DK40I
Cheryl McLean
Communications Done Right
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
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There's an option in the setup to make it learn call progress tones. I believe that running that should set you right.
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