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I have Repartee for Windows running on a Win 2K3 Server, and a Mitel SX-2000 Integration. Suddenly, after the VM stopped answering yesterday (I restarted it, and it started behaving), it won't turn on the MWI lights anymore.
I double checked the switch settings, and made sure on the SX-2000 the settings were correct (Feature Access Code, Class of Service, etc), but they won't turn on.
This is affecting all my phones...
I can turn the light on/off by manually dialing the code from my phone...
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Randy Bonds Jr
Northwest University
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How many ports? Is it Analog or Digital Integration? Check out last port by dialing in. make sure its answers. Make sure last port shows A/D. You may set this up as D only without Answering cause if VM very busy by answering calls last port wont have time to send a MWI. But I think your Notification port is not working. Try set up different port for Notification.
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It's Digital Integration, 16 ports, the last 8 set to A/D and it's been working for years fine. Recently, we upgraded to the newest version for Win 2K3, but didn't have a single problem until that other day when it freaked out and stopped answering.
I've been able to narrow it down a bit, I get an error in the Windows Event Log saying that it can't get asynchronous status notification to start. The exact error is below:
P000014c0 T00001298 PBX_GENDIGITAL_DLG L02 Z0000375033 03\13\2009 15:15:11.996 PBX_CHANNEL_GENDIGITAL::Initialize : Unable to enable asych status notification (1286:(null))
Source: AvDiagnostics
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Randy Bonds Jr
Northwest University
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Oh... and all the lines answer fine, and regular voice mail functions are working correctly, just not MWI
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Randy Bonds Jr
Northwest University
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Randy,
I would call support. Maybe its set up for SMDI integration and that is why you have this error.
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You can always run the integration again. That seems to work most times.
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I am assuming that this is digital integration. You said you can turn on the MW light from your phone. Have you tried to plug a set into the last port of the VMS and try turning it on from there? That would be the first thing I would do.
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As it turns out, it was something on the 3300 ICP, a reset of that system cleared it up
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Randy Bonds Jr
Northwest University
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