sundance-communications.com/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming Aleen VME 4000

Anyone out there in phoneland got a copy of the utility software for an Aleen VME 4000 voice mail system?
Can contact direct [email protected]
Thanks a bunch.

Hello,
I have picked up a customer which has a Aleen 4000 VME vmail system attached to a Panasonic DBS system. The default password for Aleen has been changed and the previous contractor left no documentation or paperwork. Is there a way around this or a back door way into the system. I have a number of changes to make.
Thanks,
Eddie

ITS-Telecom has bought them, they are now ITS systems. You can get the stuff from their site.
https://www.its-tel.com/
We put alot of these in and love them they are great Voicemails.

Eddie, I am not sure, you may have to call support.

I think you might have to do a reset. Tech support for this product is scarce. I installed a bunch of these if you have questions...Drew

Tech Support for these is non-existent. There's not even a Support telephone number that can be called. On-site with integration issues, and here I sit looking like a moron because there is no help for these things.

did you try the ITS-tel site? twacomm.com also sells them. You might try them. What type of system are you putting it on?

A little late on the follow-up, but I ended up having to pull the VME 4000 out and returning the next day to re-install. It was integrating with an old Samsung DCS 50si. The Samsung adjustments worked just fine and there were no issues with the Samsung sending commands to the VM, but the VM wasn't sending the proper codes back to the Samsung.

I did try ITS Telecom's website and I googled from one end of the internet to another. Since we ordered it from them directly online, we had no local distributor to contact. I did receive an email from ITS (at 1:32 AM my time) telling me to contact my distributor and after one more email exchange was connected with someone in St. Louis.

With the distributor's assistance, we were able to get the integration to work... mostly by adding pauses in the transaction codes from the VME end.

Whew... it only took 2 days and 8 man hours more than it should have.