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Joined: Jun 2011
Posts: 8
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Joined: Jun 2011
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Hello All, I am a noob looking for assistance.
We have a Keyvoice Small Office VM and Comdial system and Recently had to have the VM box repaired. (new HDD) I now have the system back and running except for one problem.
The Softkeys (buttons on comdial impact phone set) used to allow the user to "SAVE" or "DEL" a message while they were listening to it. This button no longer work. The Message Waiting indicator does work and also notifies them how many messages are waiting. I am new to VM and phone systems so please be gentle with me.
Any help pointing me in the right direction would help.
Gary
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Joined: Aug 2004
Posts: 9,159 Likes: 17
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Joined: Aug 2004
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Did you do a first time setup when the mail was rebuilt? Unless you cloned the old drive it is not setup for serial integration or the serial cable is not hooked up correctly.
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Joined: Jun 2011
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RatherB
Yes, the setup was complete. And yes at first the Com/serial port was not plugged in right. Once I got it plugged in right the Msg waiting light started working and the number of msgs waiting was displaying on the Comdial-impact LCD but the buttons/softkey(?) still do not work.
Thanks for you reply.
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Joined: Aug 2004
Posts: 9,159 Likes: 17
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Admin
Joined: Aug 2004
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Ring each voicemail port and make sure the first programmed voicemail port answers with port 1...2nd port rings port 2 etc.
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Joined: Jun 2011
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RatherB
Well that was it! The ports were in backwards. Thanks for your help!
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Joined: Aug 2004
Posts: 9,159 Likes: 17
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Joined: Aug 2004
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No problem..welcome to the board!
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