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Joined: Oct 2001
Posts: 4,043
Member
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Member
Joined: Oct 2001
Posts: 4,043 |
I have a client who recently switched from 14 at&t pots to a T1 Flex through XO.
It took 2 weeks for XO to get the name coming in on the CID.
Now the outgoing CLIP sometimes shows on incoming
calls.
My 1st thought was, are you sure it's not someone in the office calling out and back in rather ten using the intercom?
It isn't. Any thoughts, is this a common problem?
Thanks, Wayne
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Wayne,
Do you mean the Company X owns the lines and sometimes when Caller Y calls, Company X's name/number is displayed?
If so, this happens occasionaly at our office. The calls always seem to be from telmarketers when that happens. We're not on XO.
-Larry
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Joined: Oct 2001
Posts: 4,043
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Member
Joined: Oct 2001
Posts: 4,043 |
Yes, that's exactly what's happening but they claim that it even happens from some of their clients.
The client calls in and the company receiving the call sees it's own name and number on the CID.
Very strange.
MrG
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