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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Every install we do, we provide printed copies of users guides, a CD with system manuals and user guides in PDF and we have training classes that employees HAVE to sign up for....
Yet I still hear "We never got any documentation or training when you installed our phones." When customers call in trying to get us to provide free over the phone support.
We keep copies of the training sign in sheets and we charge a minimum .5 hour for phone or remote support.
Sorry for the rant, just tired of trying to provide good service and great customer service and having to deal with shmucks.
D
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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
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Joined: Apr 2004
Posts: 4,991
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Joined: Apr 2004
Posts: 4,991 |
The best part it is usually the owners
Too busy to listen :shrug:
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Guaranteed the first "service" call I get on a new install is from someone that didn't attend a training class.
D
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Joined: Oct 2006
Posts: 248
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Joined: Oct 2006
Posts: 248 |
We do the same thing for our medium to big systems. We require sign in sheets and we still get people after a year or so, who get hired who demand we train them for free.
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Put your training online. That's the route we're going: ournewphone.com Still got quite a bit of work to do.
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Joined: Oct 2002
Posts: 441 Likes: 1
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Joined: Oct 2002
Posts: 441 Likes: 1 |
Your videos are much better than ours but we decided to do the same thing. And we put user guides and most commonly asked for help (changing the time) on our website. Plus we promote new systems as well, hoping to create some leads. Although it is sort of a budget type video and website, it plays well to our very rural market.. if it looked to good some of our customers would think we were too slick or too expensive.. check out www.businessphonespecialists.com
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Nec has nice ones for us. www.necaspire.com
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