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#2888 08/27/04 10:43 AM
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Isn't there a charge for that "becon call"
?? And it should be high. [Linked Image from sundance-communications.com]

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#2889 08/27/04 11:50 AM
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I guess I ment beckon call .... but I think you got the point....

Walter

#2890 10/13/04 12:36 PM
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I have had this happen to just recently on a 20K deal.

I was so angry, but realized there wasn't much I could do except sell the fact that I was 30 minutes away. Was available 7X24 and would provide a better warranty than he would get by the internet company. Lucky for me the customer chose me but I also dropped by margin by 10%.

Selling your value as a service company and not a sales one usually will open the customers eyes...but not always.

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