DX80 Tone Ring Mode

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DX80 Tone Ring Mode #29343 05/12/04 06:49 AM
Joined: Sep 2003 Posts: 776 Ewing, NJ, USA capitol OP Member
OP capitol Member Joined: Sep 2003 Posts: 776 Ewing, NJ, USA	I have a customer with a DX80. The entire office uses Tone Ring for their ICM Mode choice. After an A33 upgrade, when anyone presses ext.102, instead of ringing the phone, it goes directly into the users v.m. box. So I cold started the system and resent the database and that worked fine, until now, a month later, its happening again. Just as a note, DND is not activated. Could it be a bad batch of A33 chips. Comdial doesn't seem to thing so. Any suggestions? \| Capitol Communications \| NJ Business Telephone Systems

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Re: DX80 Tone Ring Mode #29344 05/12/04 07:05 AM
Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576) dtmf RIP Admin
dtmf RIP Admin Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576)	That's a strange one, I would think if it was the chips it would have done it right away, not after a month. Is the user by chance setting call forward or follow me by chance, most of the time it's the user that causes these weird problems. Russ runs a local service and private tech center. Telrad Digital Programmer networked and standard kits available. Commercial and Residential All Types Phone Service

Re: DX80 Tone Ring Mode #29345 05/12/04 07:15 AM
Joined: Sep 2003 Posts: 776 Ewing, NJ, USA capitol OP Member
OP capitol Member Joined: Sep 2003 Posts: 776 Ewing, NJ, USA	I had the user dafault the set(F69). Doing a reset clears any forwarding on that ext. Problem is solved for now. She swears that she didn't try to fwd anything, but we all know how that goes. Thanks \| Capitol Communications \| NJ Business Telephone Systems

Re: DX80 Tone Ring Mode #29346 05/13/04 05:24 AM
Joined: Oct 2001 Posts: 6,160 Gap, Pa. USA Mark K. Member
Mark K. Member Joined: Oct 2001 Posts: 6,160 Gap, Pa. USA	go to that mailbox options menu and press 4 - listen to the prompt and make sure it says it's transfering to 102 and not to voicemail. mark Reliable Telephone Service

Re: DX80 Tone Ring Mode #29347 05/13/04 06:36 AM
Joined: Sep 2003 Posts: 776 Ewing, NJ, USA capitol OP Member
OP capitol Member Joined: Sep 2003 Posts: 776 Ewing, NJ, USA	Thanks, I'll double check the vm settings \| Capitol Communications \| NJ Business Telephone Systems

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