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Joined: Sep 2003
Posts: 82
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Joined: Sep 2003
Posts: 82 |
We have a user in our building that used to have a single-line set but we moved her on our system(DXP-Plus 17D) recently. She's using a 8024 Impact phone now. The problem is that she still has call-waiting on her phone line so I was wondering if there is a way to answer the calls and come back to the original call. I changed the line setting from hookflash=no to yes and that allowed her to answer the call that came in but when she tried to hookflash back to the original call she was on, it cut the original call off. Any help would be appreciated.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Did you check the Flash timer
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Sep 2003
Posts: 82
Member
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Member
Joined: Sep 2003
Posts: 82 |
Recall flash timer is set at 880ms. Does this need to be changed.
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Joined: Jul 2003
Posts: 6,768
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Member
Joined: Jul 2003
Posts: 6,768 |
Check with the C.O. but that time usually needs to be set to somewhere between 500ms and 600ms.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
500M - 700M is the rage in most places so I set them at 600M and it seems to work fine.
Russ runs a local service and private tech center. [/url]
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Joined: Sep 2003
Posts: 82
Member
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Member
Joined: Sep 2003
Posts: 82 |
The CO setting there is 775ms so 880ms is as close as I can get but it's still not working. Any other suggestions. Thanks for your input.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
775 sounds awfull high to me, have you tried 700, 600, 500. As a rule when you call the provider they really don't know what they are set at. I've called qwest a few times and they don't have any idea. I would play with the timming if I where you.
Russ runs a local service and private tech center. [/url]
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Does the call wait feature work with a butt-set only!
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Joined: Apr 2004
Posts: 10
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Joined: Apr 2004
Posts: 10 |
I would try using the tap button on the Comdial phone instead of the hookswitch.
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Joined: Jul 2003
Posts: 6,768
Member
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Member
Joined: Jul 2003
Posts: 6,768 |
<font face="Verdana, Arial" size="2">Originally posted by jimthomson:
I would try using the tap button on the Comdial phone instead of the hookswitch.</font> Good point I have to check but the comdial hookswitch may be set for positive disconnect.
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