sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Comdial Telephones & Systems DX80 heads up

Any DX80's you have with the letter N as the letter code in the serial number, is likely to have a problem where the audio on the phones goes dead during a call for 6 to 10 seconds and then comes back. This is an intermittant trouble that many people ignore. Comdial will repair the cabinet if you call for an RMA #.
I also learned that there has been some trouble with the battery that holds up the programming during a loss of power. If you lose some, or all of the programmed database after a power failure or reboot, replace the battery. The number is CR2032. There is no letter or date code associated with the battery issue, could be any of them.
mark


[This message has been edited by markk (edited September 16, 2004).]

That is true Mark. After further troubleshooting we found it was the CPM portion of the KSU so don't be alarmed if you just get sent a replacement CPM. It has worked for us.

Another stroke of genius at Cometdial with the QA issues on the DX-80.

I am glad I dropped them!!!


DJ

OMG Mark...you have to be kidding.
I just got over the hard drive problem with one customer now more to look forward to.

BTW...thank you for all your help.

Relax it's not that bad. I have over a hundred of these systems in place and only one has had the audio problem (my office) and two have had the battery problem. It's too early to panic.
mark