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Joined: Sep 2003
Posts: 100
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Joined: Sep 2003
Posts: 100 |
Our tech has installed the external moh device, but nothing is playing on-hold. Is there additional programming that needs to be done?
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Joined: Apr 2004
Posts: 731
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Joined: Apr 2004
Posts: 731 |
yes, you need to go in and tell the lines which music source you want to hear.
you can turn backgound music on on a phone and select the source you want to hear. this is a good way to verify which source it is hooked up to. you do this through the diplay of the phone.
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Joined: Sep 2003
Posts: 100
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Joined: Sep 2003
Posts: 100 |
Are there certain codes the tech will need to know to do this? I have a feeling he is not very familiar with Comdial systems and may need to know the exact path.
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Joined: Apr 2004
Posts: 731
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Joined: Apr 2004
Posts: 731 |
is the tech programming the system from the phone?
I suggest you use the VMMI software.
I am sure there is a way from the phones, I just have never done it.
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
If this system did not have MOH to begin with, the installing tech may have programmed the system for "tone on hold". I would contact the installing company and ask them to dial in and make a program change.
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